PROCESSING TIMES:

1-2 days for Ready made items

3-4 days for Custom products

SHIPPING TIMES:

USPS First Class Mail service is 3-5 days (excludes Sunday) USPS Priority Mail service is 1-3 days (excludes Sunday) USPS Priority Express Mail service is an overnight shipping service but some locations require 2 days Delivery times are provided by the United States Postal Service, however, occasionally packages can be delayed. If you have a specific "need by" date, we highly recommend that you purchase the Priority Express Mail Service, as this is the only guaranteed service.

RETURN POLICY:

If you need to return your order for any reason, simply contact us within 7 days of order being marked delivered by USPS. Customized items are not eligible for return. Returned items must be in original condition, buyer is responsible for any loss in value if an item isn't returned in original condition. Please be sure to package returned items in a way that they will not be damaged in transit. Buyer is responsible for return shipping and must provide a tracking number. Refund will be applied once we receive items back in original condition.

CANCELATION POLICY:

Once custom items are approved they can not be cancelled.

PAYMENT:

We accept payments via Stripe and Venmo

FAQs:

Q: How do I contact you if I want a customized product?

A: Please email us with your requests. We are watching our emails and will get back to you within 24 hrs. or less.

Q: What else do you sell?

A: Most of our items are on goimagine.com, however there are some specialty items we have made and will have those continually updated on our website www.junctionmakers.com for everyone to view.

Q: What are our business hours? When can we be reached?

A: Our standard business hours are Monday - Friday from 7:00 am CST until 6:00 pm CST. If you contact us, we usually will respond with 24 hours.

Q: Do we accommodate custom orders?

A: Yes, that is specifically what Junction Makers is all about, we look forward to helping you design what you want to see.